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I'm sorry

I'm sorry

  • Comments 2

Dear Minkettes

Thank you for your overwhelming interest in the flash sale today.  

I truly apologize the site went down. It is very embarrassing and humbling to me. We experienced a huge record volume of 
traffic and overloaded our 3rd party server. I had hoped that the tech team would have things ready for today and clearly we underestimated what the load would be. I am doing a full overhaul now and diving into this as this is fully unacceptable to me that this happened today. As a result and until I have more confidence, the Flash Sale has been cancelled. We'll be back with new and improved capability for high loads for our annual Black Friday Sale! If I feel confident prior to then, we will try another one of these.

We had hoped to resurrect it and that is why I have not written sooner, but at this point my comfort is not there, and I don't want to keep you hanging.

Once again, I'm truly sorry for any inconvenience the crash may have caused you. I know many of you made your plans for today around this and for this I am truly sorry. I will more than make it up to you. I promise that.



Sincerely,

Rebecca Minkoff

  • Awww - thanks for the update.  I will hold tight for hopes for another!

  • thank you for the update.  i was really looking forward to the sale but i understand things happen.

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